Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. 

1. Please email info@peachpearlbrushes.com to request a refund.


2. Mail your returned item to:


     Peach &Pearl Ltd

     10 Cranfield Court

     196 Silver Street

     London

     N18 1QY


3. Include in your package the original receipt. 

Return Exceptions

Some items can not be returned if they are opened, used or received in an unsatisfactory condition.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

We do not currently accept exchanges.

Should you wish to exchange an item, you must return the item you no longer want for a refund, and order the item you do want in the meantime.

Please be advised, Peach & Pearl Ltd, do not assume responsibility for the damage or breakage of any products once in the care of the recipient.


 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

PLEASE NOTE: Any currency exchange charges incurred are by your bank or credit provider and not by Peach & Pearl Ltd.
 

Shipping Policy

Turnaround

All orders are shipped within 3-5 working days, Monday - Friday 9am - 5pm.

Carriers

We will send your order via Royal Mail and you will be able to view the current location of your item by visiting the Royal Mail tracking site and entering the provided tracking number.

Should you live internationally, the package will be handed over to your countries postal service and will be trackable on their postal website.

PLEASE NOTE: Any Customs, VAT or handling charges incurred are solely the responsibility of the customer and is not included in our prices online.

Please check with your postal service/customs department for possible charges.


Shipping Rates

Currently, our shipping is FREE as an introductory promotion.

Once this is over the rates will be as follows:

 

UK: £4.50

REST OF THE WORLD: £7.00

Back Orders 

We will always aim to keep an up to date inventory, although in the event of back orders, we will ship you the part of your order that is in stock.

We will always email you to advise you of any items which are on back order and give you the option for a refund of the back order item.

Should you opt to wait, we will then ship the item when it becomes available. You will not be charged any additional shipping and handling for the second shipment. 

© 2016 Peach & Pearl.         Company Registration Number: 10077411          London, UK

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